FAQs

Approximately 1 week before you arrival we will send you a link to download an information packet. This will contain a ton of info about the cabin you are staying in. It will also contain driving directions and a lot of helpful information about how things work in the cabin.

The door code and alarm code will be sent via email early in the morning on the day of your arrival.  If you have not received our email on the morning of your arrival please check your junk email folder first. If it is not there please call us and we will send it again.

Our check in time is 4PM or later at all of our properties. You may arrive as late as you wish because it is self check in, but please do not arrive earlier than 4PM. Our cabins stay booked heavily, and many times we have back to back guests. Early check-ins are usually not possible.

Our cleaners use the time between the previous guest departure and your arrival to clean and sanitize every section of the cabin for you. They do get finished early on some days, but it is impossible to know when they will be completed ahead of time. Each time the cleaners come in to do a job the cabin may require more or less work depending on a wide range of variables.

It is recommended that you do your best to time your arrival as close to 4 PM as possible. If you arrive early the cleaners may  still be present. You will then be asked to remain outside until the leave.

When you arrive at your cabin you will find that we have left you a starter supply of these commonly used items. We normally provide 1 to 2 rolls of toilet paper per bathroom, along with a small bar of soap. The kitchen will have a single dishwasher pod for one load of dishes, along with a small bottle of dish soap. We will also leave you a couple extra trash bags. We also provide one or two laundry detergent pods to get you started. This is standard procedure for most of the area cabin rentals.

These supplies are intended to get you through a night or two. If you are planning a longer stay it is recommended you bring more of these items along or purchase them at one of the stores in the area.

The easiest method to get your groceries without wasting time is to try to schedule a grocery pick up for the time when you plan to arrive in the area. There are a few grocery stores located in the area that offer online ordering.

Pigeon Forge – Wal-Mart, Kroger, Publix, Food City (Online Ordering Available)

If you want to order you groceries online there is a Wal-Mart, Kroger, Publix, and a Food City located Pigeon Forge. If you plan to drive into Gatlinburg via Pigeon Forge you can grab your grocery items on the way through. All of the supermarkets that offer online ordering are located about 30 minutes from any of our cabins.

Newport, TN – Food City, Wal-Mart (Online Ordering Available)

If you are traveling to Gatlinburg and your route brings you through Newport, TN you have two options to grab your groceries as you pass through. Both Wal-Mart and Food City offer online ordering and pickup at these locations.

Gatlinburg – Food City (Online Ordering Not Available)

Food City in Gatlinburg, TN is closest major supermarket and should have all you need. As of this writing they do not offer online grocery ordering or pickup at this Food City Location. Below is the distance from each of our cabins to the Gatlinburg Food City.

  • Bella Vista – 2 miles (Travel time 3 minutes)
  • Roaring Fork Lodge – 2 miles (Travel time 3 minutes)
  • Laurel Creek Hideaway – 9.2 miles (Travel time 15 minutes)
  • Star Dancer – 11 miles (Travel time 15-20 minutes)
  • Cloud Dancer – 11 miles (Travel time 15-20 minutes)

Food City is the only major supermarket in Gatlinburg. They will probably have everything you need here. They have a pharmacy, deli, produce dept, meat dept, and a hot food counter.

All of our Gatlinburg cabin rentals have a standard 12 cup coffee maker, as well as a Keurig K-cup machine. We do not provide filters or K-cups for the coffee makers. You may bring what you plan to use or purchase them at one of the local grocery stores.

Outdoor burning is prohibited at all of our properties except for ones that already have a permanent fire pit on site. Many of our cabins are located in areas that do not allow outdoor burning. If you are caught burning in a restricted area you could be fined and even evicted.

If you are staying at a cabin with a permanent fire pit please burn responsibly.

Cell phone service usually works at all of our properties, however some carriers perform better than others. Some properties have better reception than others. AT&T seems to be the most reliable in the Gatlinburg area. The national park itself has very limited cell phone service. As with any mountainous terrain you will find dead zones. The city of Gatlinburg has great cell coverage downtown, but outlying areas of the city can have more performance issues.

Fireworks are never allowed at any of our rental cabins, even on the 4th of July. Due to the danger of wildfires please do not shoot fireworks under any circumstance.

Heavy snow in the city of Gatlinburg and the surrounding residential areas where most rental cabins are located is uncommon. As an example, the city of Gatlinburg only averages a total of 7 inches of snowfall for an entire season. This total is a combination of smaller snowfalls for a season. The higher elevations above 5000 feet can average  40 to 60 inches of snowfall per year.

Most of the rental cabins in the area are below 3000 feet in elevation and do not experience large snows very often. Larger snowfalls over 3 inches can occur, but they are rare events.

The higher elevations are a different story. It is quite common for highway 441 going across the mountains from Gatlinburg to Cherokee to be closed for snow and ice during the winter months. This is the main road through the Great Smoky Mountains National Park. It reaches its highest point at the Newfound Gap lookout, which is about a mile high in elevation.

The bottom line is snowfall is less likely to impact your travel to your cabin. Snowfall is usually much lighter in the residential areas. The city and country do their best to salt and plow all roads to lessen the impact on travel. We can never guarantee a snowstorm will not impact your visit, but the odds are in your favor that the heaviest snow will remain in the highest elevations of the national park.

We have made the check in process as easy as possible for our guests. We will provide you with a detailed information packet via email approximately 7 days before your arrival date. This will contain a ton of helpful information about our property.

You will also be provided an electronic door and security alarm code to use when you arrive. This will be sent before sunrise on the day of your arrival. There are no keys to worry with. You may check in anytime after 4PM on the first day of your reservation.

All of our rental cabins have at least one gas burning fireplace for guest use. You are free to use these during your visit. We turn them off during the warm weather months of May through September. During the months of October through April they should be operational and ready for your use.

Most vacation rentals in Gatlinburg now have some form of video surveillance on site as a deterrent to crime. Our cabins are no exception. We do respect your privacy though. Security cameras are only located on the exterior of our cabins. No recording device is located anywhere inside one of our cabins. We do not point them toward the hot tubs either. They are there for your protection and ours. We respect your privacy and you can rest assured knowing this.

The cleaning crews arrive after the previous guests depart around 10AM. The entire cabin is cleaned from top to bottom in between guests. All bed linens are changed out for freshly laundered. The appliances are cleaned as well. The hot tub is completely drained and scrubbed. It is then refilled with new water and chemicals are added to the floater to maintain the water during your stay. You can expect a clean cabin when you arrive at one of our rental cabins in Gatlinburg.

Please be aware of bears in the area. We have them around all of our properties big and small. You may see bear tracks on the driveways if you look. They have walked up to within just a few feet of us while we were outside playing with the children. They are great to watch from a safe distance, but can be dangerous, and are not afraid to meet you! Bears in this area also will come out in the winter months. They do not hibernate completely. They come out for food all winter long. Do not leave trash or food outside. Do not leave food in your car. A bear may try to break in to get it. Lock car doors. Bears can open car doors!
DO NOT FEED THE BEARS OR LEAVE FOOD OUT FOR THEM!! This will cause them to associate people with food, can cause attacks on humans, and cause the bear have to be euthanized by authorities, plus it is ILLEGAL. Please watch your children, and teach them what to do if they see a bear. Bear attacks are very rare and you rarely hear of one, but a reckless move around a mother and her cubs or an aggressive male could end with severe consequences.

Since all of our cabins are located next to the national park there is abundant wildlife in the area including squirrels, flying squirrels, chipmunks, bats, bears, turkey, bobcats and more. Bears are very common in the area.

If the property you are staying at has a wood burning fire pit you will need to bring your own wood or it may be purchased at the local grocery store. It is sold for between $5 and $8 a bundle. Many other stores in the area sell firewood.

Each cabin has high speed WiFi available for guest use free of charge.

Each cabin below is listed with the type of grill it has. We supply propane for the grill and their should be an adequate supply for normal use.

Bella Vista – Charcoal Grills Only

Laurel Creek Hideaway – Gas and Charcoal

Smoky Mountain Sunrise – Gas Grill Only

Star Dancer – Gas Grill Only

Cloud Dancer – Gas Grill Only

A few of our properties have an outdoor basketball goal, so feel free to bring your own basketballs to shoot some hoops if you are staying at one of those cabins. We do not provide the balls any longer due to the fact that they always seem to disappear after some guests depart.

As with most rental cabins, daily housekeeping service is not provided as part of the reservation. Linens and Towels are provided for your stay, and the quantity of towels provided is determined by the occupancy of the cabin. We provide one towel per occupant, plus a few extras as spares. Extra towels will be located in the bathroom cabinets. A washer and dryer is provided in the home to service towels and linens. A starter supply of dish soap, hand soap, paper towels, toilet paper and trash bags are provided as well. We recommend you bring additional quantities of such items since the starter supply is only enough for 1 day. A Food City supermarket is located a few short minutes away and they have most items you will need, including a full service pharmacy.

Smoking tobacco products, e-cigarettes, pipes, cigars, etc is never allowed inside our properties at any time please. If you smoke, please do so outside.

We do allow dogs at our properties from time to time. You need to contact us and request a pre-approval before we can accept your reservation. For a dog to be considered, it needs to be housebroken and well behaved. You cannot let the dog run loose in the cabin while you are away and will need a method of confining the dog such as a crate.

We do charge a non-refundable pet fee if we approve your request to bring your dog.

Black bears are VERY common in the Gatlinburg area and all around Sevier County and the Smoky Mountains. Every one of our properties have had bears cross them at one time or another. The most common time of the year to see a bear is April – October. Feeding bears is illegal and dangerous. Always keep food and trash inside the cabin. Never leave food inside your car. Bears do know how to open car doors.

Yes, all bed linens are provided for our guests. All beds will be fully made with fresh linens and ready for you when you arrive. Bath towels, wash cloths, and hand towels are also provided.

All of our properties have fully stocked kitchens. You will be provided with a wide assortment of cooking items. We have basic pots and pans, eating utensils, cooking items, etc. If you require a unusual item we suggest you bring it along.

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