When will I receive the door code to the cabin? Do I need a key?

Approximately 1 week before you arrival we will send you a link to download an information packet. This will contain a lot of necessary  info about the cabin you are staying in. It will also contain driving directions and other helpful information about how things work in the cabin. Be sure you do not miss reading this!

All of our cabins use keyless door locks which operate using a 4 digit code unique to your reservation. This code is time controlled and will only work during your scheduled time at our property.  If you arrive early and try to use the code it will not work until on or after your scheduled arrival time. Door codes are only operational during your stay, until shortly after your scheduled departure time. Then the code is auto-deleted before the next guest arrives. This ensures no previous guest has the door code to the cabin after their stay has ended.

The door code and alarm code will be sent via email early in the morning on the day of your arrival.  If you have not received our email on the morning of your arrival please check your junk email folder first. If it is not there please call us and we will send it again.

Can I arrive earlier than 4PM on check-in day?

Our check in time is 4PM or later at all of our properties. You may arrive as late as you wish because it is a self check in process, but please do not arrive any earlier than 4PM. The door code provided to you will not be active until your scheduled arrival time, so if you arrive early you WILL NOT be able to get in.

Our cabins stay booked heavily, and many times we have back to back guests. Early check-ins are usually not possible. If you arrive early our cleaners will request you wait outside until they are finished.

Our cleaners use the time between the previous guest departure and your arrival to clean and sanitize every section of the cabin for you. They do get finished early on some days, but it is impossible to know when they will be completed ahead of time. Each time the cleaners come in to do a job the cabin may require more or less work depending on a wide range of variables.

It is recommended that you do your best to time your arrival as close to 4 PM as possible or later.

Do you provide toilet paper, paper towels, and soaps?

When you arrive at your cabin you will find that we have left you a starter supply of these commonly used items. We normally provide 1 to 2 rolls of toilet paper per bathroom, along with a small bar of soap. The kitchen will have a single dishwasher pod for one load of dishes, along with a small bottle of dish soap. We will also leave you a couple extra trash bags. We also provide one or two laundry detergent pods to get you started. This is standard procedure for most of the area cabin rentals.

These supplies are intended to get you through a night or two. If you are planning a longer stay it is recommended you bring more of these items along or purchase them at one of the stores in the area.

Can I bring a boat, RV, or a trailer to the cabin?

Every now and then someone will ask us is they can bring their boat, RV, camper, or a trailer with them to the cabin they are staying in. Some of our cabins are located in areas with roads that will not support this. I have detailed below where this is allowed and what the road is like leading to the cabin.

Bella Vista Lodge

Bella Vista has a very large area to park and towing a small trailer, boat, or an RV is possible here as long as you can navigate some sharp turns on the road leading to the cabin. We have had numerous guests bring a trailer or a small RV and park it in our driveway.

Laurel Creek Hideaway

You may also bring your boat, RV, or trailer to this cabin. Our driveway and parking area is large enough. We have had travelers bring full size RVs here and park them in the driveway. As long as you are comfortable driving a curvy mountain road while towing this equipment you are more than welcome to bring it with you.

Star Dancer

The community this cabin is located in does not allow RVs or trailers because of the roads being more narrow in places, and due to the mountainous terrain of the area.

Cloud Dancer

The community this cabin is located in does not allow RVs or trailers because of the roads being more narrow in places, and due to the mountainous terrain of the area.

Smoky Mountain Sunrise

The community this cabin is located in does not allow RVs or trailers because of the roads being more narrow in places, and due to the mountainous terrain of the area.

Roaring Fork Lodge

You are more than welcome to bring your boat, camper, or trailer to this cabin. The driveway is large enough to park in. This cabin is located on a dead end road, so turning a large trailer or RV around may be a challenge. The road leading to this cabin does have some sharp turns, so keep this in mind.

What is in the Kitchen?

Our kitchens at all of our cabins are equipped to cook a large meal for your group. You will have most standard items needed for cooking such as an oven, microwave, dishwasher, electric mixer, toaster, pots and pans, cooking utensils, spatulas, measuring cups, silverware, cups, glasses, and basic dinnerware.

We do not provide specialty items such as crock pots, broiling pans, or other items. While we try to maintain a fully stocked kitchen some items do disappear without our knowledge, so if you need something special please bring it along just in case.

We also do not provide seasonings or spices in the kitchen. Please bring whatever you need for cooking along with you.

Do cell phones work at your rental cabins?

Cell phone service usually works at all of our properties, however some carriers perform better than others. Some properties have better reception than others. AT&T seems to be the most reliable in the Gatlinburg area. The national park itself has very limited cell phone service. As with any mountainous terrain you will find dead zones. The city of Gatlinburg has great cell coverage downtown, but outlying areas of the city can have more performance issues.

Can we burn outdoors or bring a fire pit?

Outdoor burning is prohibited at all of our properties except for ones that already have a permanent fire pit on site. Many of our cabins are located in areas that do not allow outdoor burning. If you are caught burning in a restricted area you could be fined and even evicted.

If you are staying at a cabin with a permanent fire pit please burn responsibly.

Do You Provide Baby Cribs, High Chairs, Pack-N-Plays, Etc?

We do not provide any type of child safety equipment such as pack-n-plays, high chairs, baby gates, cribs, etc at our rentals. Due to frequent manufacturer recalls on child items we have chosen not to provide any of these items in our cabins. We do not want to risk missing a recall or having an item become defective without our knowledge and causing injury to an infant or child.

Please bring anything that you may need for your child or infant. Also keep in mind that our cabins are not childproof or baby proof. This is notated in your rental agreement that you signed when you made your reservation. If you need anything such as plug covers for electrical outlets or anything to baby proof a room for a child we suggest you bring this with you and take it with you when you depart.

Rentals of baby equipment are available if you do not wish to bring these items with you, or do not have room in your car . We do not rent these items ourselves, but there are a few local businesses that do. Read our blog post below on these services and feel free to reach out to one of the businesses mentioned on the blog.

Baby Equipment Rentals Blog Post