When will I receive the door code to the cabin?

Approximately 1 week before you arrival we will send you a link to download an information packet. This will contain a ton of info about the cabin you are staying in. It will also contain driving directions and a lot of helpful information about how things work in the cabin.

The door code and alarm code will be sent via email early in the morning on the day of your arrival.  If you have not received our email on the morning of your arrival please check your junk email folder first. If it is not there please call us and we will send it again.

Can I arrive earlier or later than 4PM on check-in day?

Our check in time is 4PM or later at all of our properties. You may arrive as late as you wish because it is self check in, but please do not arrive earlier than 4PM. Our cabins stay booked heavily, and many times we have back to back guests. Early check-ins are usually not possible.

Our cleaners use the time between the previous guest departure and your arrival to clean and sanitize every section of the cabin for you. They do get finished early on some days, but it is impossible to know when they will be completed ahead of time. Each time the cleaners come in to do a job the cabin may require more or less work depending on a wide range of variables.

It is recommended that you do your best to time your arrival as close to 4 PM as possible. If you arrive early the cleaners may  still be present. You will then be asked to remain outside until the leave.

Do you provide toilet paper, paper towels, and soaps?

When you arrive at your cabin you will find that we have left you a starter supply of these commonly used items. We normally provide 1 to 2 rolls of toilet paper per bathroom, along with a small bar of soap. The kitchen will have a single dishwasher pod for one load of dishes, along with a small bottle of dish soap. We will also leave you a couple extra trash bags. We also provide one or two laundry detergent pods to get you started. This is standard procedure for most of the area cabin rentals.

These supplies are intended to get you through a night or two. If you are planning a longer stay it is recommended you bring more of these items along or purchase them at one of the stores in the area.

Is Grocery Delivery Available?

The easiest method to get your groceries without wasting time is to try to schedule a grocery pick up for the time when you plan to arrive in the area. There are a few grocery stores located in the area that offer online ordering.

Pigeon Forge – Wal-Mart, Kroger, Publix, Food City (Online Ordering Available)

If you want to order you groceries online there is a Wal-Mart, Kroger, Publix, and a Food City located Pigeon Forge. If you plan to drive into Gatlinburg via Pigeon Forge you can grab your grocery items on the way through. All of the supermarkets that offer online ordering are located about 30 minutes from any of our cabins.

Newport, TN – Food City, Wal-Mart (Online Ordering Available)

If you are traveling to Gatlinburg and your route brings you through Newport, TN you have two options to grab your groceries as you pass through. Both Wal-Mart and Food City offer online ordering and pickup at these locations.

Gatlinburg – Food City (Online Ordering Not Available)

Food City in Gatlinburg, TN is closest major supermarket and should have all you need. As of this writing they do not offer online grocery ordering or pickup at this Food City Location. Below is the distance from each of our cabins to the Gatlinburg Food City.

  • Bella Vista – 2 miles (Travel time 3 minutes)
  • Roaring Fork Lodge – 2 miles (Travel time 3 minutes)
  • Laurel Creek Hideaway – 9.2 miles (Travel time 15 minutes)
  • Star Dancer – 11 miles (Travel time 15-20 minutes)
  • Cloud Dancer – 11 miles (Travel time 15-20 minutes)
  • Smoky Mountain Sunrise 10 miles (Travel time 15-20 minutes)

Food City is the only major supermarket in Gatlinburg. They will probably have everything you need here. They have a pharmacy, deli, produce dept, meat dept, and a hot food counter.

Can we burn outdoors or bring a fire pit?

Outdoor burning is prohibited at all of our properties except for ones that already have a permanent fire pit on site. Many of our cabins are located in areas that do not allow outdoor burning. If you are caught burning in a restricted area you could be fined and even evicted.

If you are staying at a cabin with a permanent fire pit please burn responsibly.

Do cell phones work at your rental cabins?

Cell phone service usually works at all of our properties, however some carriers perform better than others. Some properties have better reception than others. AT&T seems to be the most reliable in the Gatlinburg area. The national park itself has very limited cell phone service. As with any mountainous terrain you will find dead zones. The city of Gatlinburg has great cell coverage downtown, but outlying areas of the city can have more performance issues.

Are fireworks allowed?

Fireworks are never allowed at any of our rental cabins, even on the 4th of July. Due to the danger of wildfires please do not shoot fireworks under any circumstance.

Does heavy snowfall occur in and around Gatlinburg?

Heavy snow in the city of Gatlinburg and the surrounding residential areas where most rental cabins are located is uncommon. As an example, the city of Gatlinburg only averages a total of 7 inches of snowfall for an entire season. This total is a combination of smaller snowfalls for a season. The higher elevations above 5000 feet can average  40 to 60 inches of snowfall per year.

Most of the rental cabins in the area are below 3000 feet in elevation and do not experience large snows very often. Larger snowfalls over 3 inches can occur, but they are rare events.

The higher elevations are a different story. It is quite common for highway 441 going across the mountains from Gatlinburg to Cherokee to be closed for snow and ice during the winter months. This is the main road through the Great Smoky Mountains National Park. It reaches its highest point at the Newfound Gap lookout, which is about a mile high in elevation.

The bottom line is snowfall is less likely to impact your travel to your cabin. Snowfall is usually much lighter in the residential areas. The city and country do their best to salt and plow all roads to lessen the impact on travel. We can never guarantee a snowstorm will not impact your visit, but the odds are in your favor that the heaviest snow will remain in the highest elevations of the national park.

What is the Check In Process Like?

We have made the check in process as easy as possible for our guests. We will provide you with a detailed information packet via email approximately 7 days before your arrival date. This will contain a ton of helpful information about our property.

You will also be provided an electronic door and security alarm code to use when you arrive. This will be sent before sunrise on the day of your arrival. There are no keys to worry with. You may check in anytime after 4PM on the first day of your reservation.